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Content

• Direct Usage Popularity
• Language options
• Player is extremely dissatisfied with high withdrawal fees.
• Sports Bets Variations
• Featured Casino

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We ended up rejecting the complaint because the player stopped responding to our messages and questions. ”SuhoiAleks” from Russia complained about verification issue and the fact that casino had confiscated his balance due to accusations of duplicate accounts. The player from Brazil is criticizing the mandatory deposit wagering for real money. The player from Mexico has deposited money into casino account but the funds seem to be lost. We’ve rejected this complaint as per the player’s explicit request.

Existing users can benefit from bonuses just by following instructions on deposit when we give out promo codes. 1xBet is an online betting site that offers more than just a sports book; they also have casino, bingo, poker, fantasy football, financial betting and more. The player from Portugal had their winnings from sports betting voided. The player, Maria, requested a withdrawal of $3,000 and was asked by the casino to send documents for verification via email.

• The complaint was rejected due to the lack of response from the player.
• Only accumulator bets are calculated towards the requirement and they have to be placed on at least 3 events at odds of 1.40 or higher.
• The wagering requirements are set at x35 and the maximum bet (until the terms are met) is capped at €5.

The player complained that following a succession of refused verification documents, the casino blocked his account accusing him of violating the rules by having several accounts opened. However, they failed to provide proof and have not replied to this complaint. The player from India has requested a withdrawal less than two weeks prior to submitting this complaint. The player from Morocco is experiencing difficulties withdrawing his winnings due to ongoing verification. After some time the situation was resolved and the player has received his payment.

The assortment of games, strong security, and useful bonuses make it one of the more trustworthy betting sites you’ll find today. You can list the specific code you wish to use here while applying. The code will automatically work after you make your first deposit on the site. The design ensures you’ll be on your way to placing bets and playing games in no time.

The casino had blocked his account and removed all his winnings after discovering there were two accounts with the same details. The player had suggested merging the accounts instead of blocking. We had asked for additional information from the player to further investigate the issue. However, the player did not respond to our request, which led us to reject the complaint due to lack of further communication from the player’s side. The player from Algeria deposited 24,000, appearing not to have been credited to their casino account. The player contacted live support and was directed to an email address, but has received no response.

Direct Usage Popularity

There is also a lot of Kenyan players that use 1xBet and are very happy with this bookmaker. The player from Belarus is experiencing problems with completing KYC. The casino keeps asking him to send the same documents over and over. The player provided everything and then he was accused of having multiple accounts. Unfortunately, the casino only described what happened without providing supporting evidence, therefore we were forced to close this case as unresolved.

The security team had rejected the player’s old passport, which was no longer active, and his recent attempts using a new passport were deemed unsatisfactory. We suggested the player wait at least a week for the casino to finish the verification process. However, the player did not respond to further messages, leading us to reject the complaint due to lack of communication.

@betting-api/1xbet has more than a single and default latest tag published for the npm package. This means, there may be other tags available for this package, such as next to indicate future releases, or stable to indicate stable releases. In the past month we didn’t find any pull request activity or change in issues status has been detected for the GitHub repository. Make Eurosport your go-to source for sports online from football to tennis, cycling, snooker and more.

Despite having communicated this to the support and security teams, his messages were being ignored. The player had been given multiple chances to respond and provide the necessary information, but failed to do so. As a result, we had rejected the complaint due to the player’s lack of response.

Language options

Despite his appeal and sending notarized documents, the player couldn’t access his account or his winnings. The casino had claimed that the player violated the terms and conditions by having multiple accounts and only allowed him to withdraw his initial deposit. The player had denied having multiple accounts and had requested the Complaints Team to mediate the situation. The complaint was eventually rejected due to lack of response from the player. The player from Nigeria, despite having provided all necessary verification documents, encountered issues with his 1xbet account, which remained locked for almost a year. The casino asked for documents to be sent to Mexico, which was not possible due to his country’s postal limitations.

Player is extremely dissatisfied with high withdrawal fees.

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She expressed frustration over the repeated verification process, especially as she was due to start military service. The casino maintained that a new verification process was necessary due to suspicions outlined in their regulations. The player was asked to cooperate with the casino’s security department and provide the requested screenshots for verification.

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We concluded that the casino had acted within its terms and conditions, and the complaint was rejected. The player from Argentina had been unable to withdraw his funds from 1xbet, totaling 17,239 USD. The casino continually requested more verification documents, which slowed down the withdrawal process. The player received a partial payment of 15,900 USD but was still missing the remainder.

The player denied having any duplicate accounts and disagreed with the decision. We engaged in dialogue with the casino, but they failed to provide substantial evidence to support their claims. The player from Benin had his account with 1xBet blocked for nearly two years. He claimed to have deposited more than $30,000 and had a balance of $5,000.

The phone support is an added value, not to mention the fact that 1xbet allows phone and telegram sports bets. Apart from the 1xCasino native tables mentioned above, 1xBet also features Evolution Gaming’s Arabic, Swedish, London, and Deutsches Roulette tables. The live chat service integrated into Evolution’s software will enable the players to interact with the dealers in their native language.

The player confirmed that he had played with the deposited funds, making it technically impossible for the casino to credit the bonus afterward. We communicated that we couldn’t compel the casino to credit any bonus and offered further assistance. However, the player expressed dissatisfaction and didn’t require further help. The player from Brazil had made three withdrawal requests on the 1xbet platform, which had remained unprocessed. Despite multiple contacts with the casino and assurances of resolution within 24 hours, the issue had persisted for five days.

Despite having provided all requested documents and waited beyond the 72-hour deadline stated in the platform’s terms, the player remained unable to withdraw funds or place bets. After the complaint was raised, the casino completed the account verification and the player successfully withdrew his funds. The player from Argentina had his withdrawals blocked by 1xbet after some playing. The casino asked for several identity proofs, which he provided, but he hit a halt when asked for a public utility bill, as he lived with his family and the utilities were not in his name. The player explained his difficulty in providing the requested document due to mismatched addresses and planned to update his ID and utility bills. We requested further communication evidence and clarification but received no response.

Despite having provided all the requested documents, the issue had remained unresolved. We had informed the player that depositing from a third-party account was against the casino’s terms and that the casino had the right to void winnings and block accounts based on this. We had also clarified that we handled complaints related to online casinos only and had limited insight into sports betting issues. Despite this, we had offered to contact the casino on the player’s behalf. The player from France had requested a withdrawal less than two weeks before submitting this complaint. The player claimed that the online casino confiscated his winnings of €49.32 from a welcome bonus, suspecting him of having multiple accounts.

The player from India tried to withdraw his winnings, but all withdrawal requests have been rejected. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved. The player’s account got blocked and the balance was confiscated. Although the casino explained the situation, it was not able to provide us with the relevant evidence supporting its claims and decision. The regulator decided this case in favor of the casino, and we accept this final decision.

We were unable to provide further assistance or solutions without the necessary information. 1xbet actively develops its platform and offers its customers advanced technologies and innovative solutions. They provide a convenient and user-friendly mobile app that allows you to place bets and play casino games anytime and anywhere.

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The player made a deposit of about $100 (8000BDT) and claimed a bonus of up to 1500€ +150FS. When he won 134,810.45 BDT, he made a withdrawal request of 10,000 BDT. He sent verification documents but the casino closed his account claiming the player had a duplicate account and had violated the terms. Casino did not prove their statement nor replied to mediator’s contact attempt.

Almost 3 months later, he still didn’t get the refund from casino. The casino didn’t respond to mediator’s request to give updates regarding this ongoing complaint. ”Vema957” from India made a deposit of 50,000 INR which was debited from his bank account but not credited to his player’s account. Almost 4 months later, he still didn’t get the refund from casino.

The customer support features that 1xBet offers are among the best you’ll find. Part of this comes from the Know Your Customer system that 1xBet utilizes. The system involves ensuring that the identities of all people involved are easy to confirm. The site will list details on the bet you’re putting in before it becomes final. You have the option to see what is happening here and that you are comfortable with the bet.

The player had tried this process three times and waited for two weeks, but the issue remained unresolved. We attempted to investigate the player’s complaint, but due to a lack of response from the player, we were unable to proceed further and had to reject the complaint. The player from Benin had won a substantial amount at an online casino but had trouble withdrawing his winnings. After fulfilling numerous documentation requests and participating in a Skype call, his account had been blocked unexpectedly.

This is all fairly standard stuff but it’s that choice of 1xBet payment methods that makes the operator really stand out in this section. Another great thing about 1xBet is the enormous game selection they offer. They offer betting options on pretty much any sport you can name, including football (which is the most popular), rugby, basketball, esports and even cockfighting.

What’s even better, most deposits are processed instantly, and 1xBet doesn’t charge any fees. 1xBet offers a range of other bonuses and promotions, you can always check the selection of bonuses that are available at any given point by visiting the bonus page. At 1xBet you can place an instant bet even if you haven’t previously registered an account. There is also over 45 different languages available, which is a lot more than what most other operators offer.

Learn about the composition, how returns are calculated and tips on how to improve winnings. The player from Mexico has been trying to withdraw his winnings, but he keeps receiving an error message. The player from Philippines has tried to redeem advertised bonus without being successful.

Once you have created your betting account, you will get a 100% match bonus of up to $100 to bet on your favourite sports. Players are advised to go through the rollover requirements of the bonus to understand the terms and conditions. The customer support team can also be reached via Live Chat, email, social media, and communication platforms  – Facebook, Twitter, WhatsApp, Imo, and Signal. Linux users are not disregarded and the casino offers four different versions of Linux browsers that can be downloaded for easier casino access. The minimum deposit is €1 (or €10 if the members would like to redeem the bonus). The withdrawals are not much much slower – in most cases, the payouts will be approved in 15 minutes.

The player had been in contact with the casino support team for nearly five months, having provided all the requested information, but kept receiving standard responses asking him to wait. The player had made successful withdrawals in the past and had passed the KYC verification. In response to the player’s complaint, the casino had stated that they were waiting for feedback from their payment system.

They include simple bets on the victory of a team or player, score bets, totals, and many other variations. Thanks to this, you can choose the most interesting strategy for you and experiment with different types of bets. As mentioned above, 1xBet is a BIG betting site, which means it can sometimes feel a bit cluttered.

You see, this bonus is dependent on just making your first deposit, and it’s not tied to stricter conditions, like losing your first bet. In that way, it does the job really well and rather generously. 1xBet is a betting website that offers a lot of options, especially when it comes to language support and payment methods. There isn’t a currency or a payment method that aren’t accepted at 1xBet and you can choose from a range of esports, as well as virtual games.

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They asked the player to verify the documents first, but they wouldn’t agree to that and the case stayed unresolved. According to the casino, the player failed their verification process. It happened when he won a big amount, €21,000 and the verification started. In the end, the player turned for the help of a Ukrainian lawyer who would help him get this issue resolved. The player claims that all his withdrawal requests were rejected.

The MELbet iOS mobile application has a great interface that’s easy to manoeuvre and make bets fast. The difference between the mobile app and the mobile site is that for the mobile app you will need to download an application of the bookie that’s compatible with your phone. All functions are the same, and you will have access to all information that you would have accessed from the desktop version.

The player from Morocco was facing difficulties in withdrawing $4000 from 1xbet. Despite having successfully verified his identity, the casino accused him of using falsified documents and blocked his withdrawal attempt. The player stated that he had won the amount through sports betting, not casino games. Due to the fact that our forum only dealt with online casino complaints, we were unable to assist him further. However, we offered to provide him with a list of websites that might have been able to help with his sports betting issue. The player from Benin had had her 1xbet account locked for almost 10 months.

The complaint was closed as the player do not intend to play in the casino anymore and wish to close the complaint. The player from Argentina is struggling to withdraw from the casino due to a limited choice of payment methods. The player from Mexico is complaining about the two-factor authentification which is required when accessing the casino account.

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The player from Poland deposited in the casino, but the amount wasn’t credited to the casino balance. We rejected the complaint because the player closed their account on casino.guru. The casino claims that the personal data he entered in the casino profile does not match the data from the documents. The player from Mexico is experiencing difficulties withdrawing his winnings due to ongoing verification. The player from Turkey had difficulty completing the verification process at the casino.

The bonus money in your deal will automatically appear in your account after the registration goes through. An online search can help, but make sure you can confirm details on a code through multiple sites if possible. Most of these work instantly, but others take a few days to complete. These include withdrawals to your bank account or in the form of a prepaid card. You’ve got an assortment of payment methods to choose from when making your deposit with 1xBet. You can take advantage of your 1xBet bonus after sending over your money in whatever form you prefer.

What we really like about eSports at 1xbet is the fact that they have taken the time to list a specific set of promotions. It’s rare for an operator to publish eSports deals and for that reason alone, they are worth checking out. In summary, if you bet on eSports at any level, then you should really be looking to sign up here. However, we did find it tricky to locate the eSports options which are placed on a sliding tab across the centre of the page. Now that we know where they are, it will be easier to access them next time.

Sports Bets Variations

The player complained about getting repeatedly locked out of his account due to verification checks. Last time, his account got locked and he sent all required documents to the casino, but two weeks later, his situation hasn’t changed. The player from India has been accused of opening multiple accounts.

He tried the bank transfer which didn’t work, so he would like to use Payeer instead. The player from Albania complains about withdrawal regulations and casino support. The player from Greece had his bonus winnings cancelled without further explanation. The player from Pakistan is experiencing some issues with the gameplay. The player from Italy is experiencing difficulties withdrawing her winnings. The player from Germany has been accused of opening multiple accounts.

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He complained about the lack of responsiveness from customer support. We had advised him to forward his payment receipt for further investigation, but he had not responded to our messages. As a result, we were unable to proceed with the investigation or provide potential solutions. The complaint was rejected due to the lack of response from the player.

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The player from Benin had encountered an issue with 1xbet where the account had been locked for almost a year. Despite having provided all requested documents, the player was unable to send documents to Mexico as requested by the casino due to limitations of the local postal service. We had extended the timer for response by 7 days, but due to the lack of response from the player, we were unable to proceed with any further investigation or provide potential solutions. The player from Benin had had his 1xbet account verified three times and had made several withdrawals.

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The player had claimed that the customer service was unresponsive to his queries. After reviewing the case, we had asked the player for more information to better understand the situation. However, the player did not respond within the given time frame.

The player from Germany had initiated two withdrawals over two weeks ago totaling over 4,000 Euros and had been informed of ongoing delays. The payment should have been processed by 02.05, but despite the change in dates, no money had been received. Any requests for cancellation or alternatives had been met with refusal. The player had suspected the delay was a tactic by the online casino and had feared insolvency. We had attempted to investigate the matter and asked for additional information from the player.

We explained that providing inaccurate personal information during registration could lead to account suspension or additional verification requests. As a result, the player’s complaint was rejected due to violation of the casino’s terms and conditions. The player alleged that 1Xbet was repeatedly requesting, in this case, an apostilled document. After an extended correspondence between the player, the casino, and the Complaints Team, the casino received the player’s apostilled document via postal service. Following this, the player’s verification was completed, and the player was permitted to withdraw the remaining funds. The player confirmed that the withdrawal had been processed successfully and has received the winnings.

For over two months period, the casino kept on asking the player to provide the documents all over, again and again, they even had two Skype phone calls. Later on, the player was accused of breaking multiple rules in the casino. There is no further information available and this complaint was left without a resolution.

When it comes to odds format you can choose between UK (fractional), US (money line), Europe (decimal), as well as Hong Kong, Malay and Indonesian. You may also select your region and there are other available settings as well. 1xBet is a lot more customisable than most competitive websites and that makes it a lot more user-friendly. You can get your 1xBet promo code by checking around online to see what’s available. You can use the promo code PROTIPSTER from ProTipster if you wish.

Advertising is particularly rife in modern football, and it is almost impossible to avoid mention of the likes of Bet365, Paddy Power and Ladbrokes when watching games on TV. It later emerged that 1xBet were used to promote gambling on children’s sports and cockfighting, among other offences. The live tables betting limits depend on the developers and can reach several thousands of euros.

We had contacted the casino on the player’s behalf to gather more information, but due to the issue likely being related to sports betting, we were unable to resolve the complaint. The player from Canada reported that his account with 1xBet had been closed and winnings significantly reduced after verification. Despite having provided the requested documents and selfies for verification, the casino alleged that he had multiple accounts, a claim the player refuted. After the player contacted the casino, it was revealed that he and his friend, who lived at the same address, had used the same payment method, which was against the casino’s rules. Consequently, the casino closed the player’s account and settled all bets with odds of 1. The remaining balance of 500 Canadian dollars was withdrawn by the player.

The player later confirmed that the deposit was refunded and he no longer has issues with withdrawals, therefore we marked this complaint as resolved. The player from Singapore had been restricted from withdrawing their winnings from the 1xbet casino. Upon investigation, we discovered that the player had created and actively used two different accounts, which was a violation of the casino’s terms and conditions. Due to these violations, we were unable to proceed with the complaint and it was subsequently rejected. The player from El Salvador had requested a withdrawal prior to submitting this complaint. The player had indicated that the only issue was with the account statement, with all other aspects having been verified already.

He said he had requested a withdrawal, it was accepted and he received vouchers to his email. He wanted to use the vouchers but got an ‘invalid vouchers’ error. The casino replied that the player has never provided the documents they had requested from him. Then the casino said that they didn’t have their own payment system suggesting this was a payment provider issue. All this case is very unclear, both parties failed to provide evidence at various stages of the investigation.

The player from Iran had deposited money into his account but the funds seemed to be lost. We rejected the complaint because the player stopped responding to our messages and questions. The player from Argentina has deposited money into casino account but the funds seem to be lost. The player’s bonus was not credited as the casino claims that they did not send him any promotional offer. Also, his account was blocked and the casino confiscated his balance because he was accused of having duplicate accounts.

You should write to FOI Team, Gambling Commission, 4th floor, Victoria Square House, Victoria Square, Birmingham, B2 4BP or by reply to this email. I would like to request details on the licence and subsequent suspension and possible ban on the betting and gambling brand 1xBet. But they may not be appropriate for busy lives because they are more prone to bending or breaking.

An Indian player’s withdrawal and casino gameplay were blocked. Despite having provided the requested ID cards and other details to the casino’s security team, further requests were made for a mobile operator app screenshot containing personal data. The player was struggling to meet these requirements and sought assistance. The player admitted to having entered incorrect information during registration, specifically a shortened version of his name. This discrepancy led to the casino questioning the legitimacy of his account.

The bookmaker had set event limits, cancelled the withdrawal, and had requested various forms of verification such as photos and three months worth of receipts. Despite having provided these, the player received no response from support. We had attempted to investigate the issue by asking the player additional questions for clarification. However, despite extending the response time frame, the player failed to respond. The player from Bolivia faced issues withdrawing money using Visa.

The casino maintained that they were waiting for a response from the Licensing Authority regarding the complaint. The player had expressed dissatisfaction with the casino’s response and threatened to make the issue public. The casino had advised the player to wait for the final status upon the decision of his appeal by the Licensing Authority. The player from Brazil had reported that 1xbet Casino had closed their account, allegedly due to a self-declared gambling addiction.

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We extended the complaint’s timer twice to allow more time for the player to respond, but she failed to do so. Consequently, we had to reject the complaint due to lack of further response from the player. The player from Pakistan had had their account with 1xbet closed and over $4100 confiscated, following an investigation into alleged multi-accounting.

The Complaints Team had advised the player to forward the case to the regulatory body. After further communication, the casino had lifted the self-exclusion, removed restrictions on placing bets and making deposits, and had credited a bonus of 2000 real to the player’s account. The player had refused the bonus, insisting on a court case for resolution. The Complaints Team had marked the complaint as ‘resolved’ following the player’s confirmation of the account being reinstated. The player from Germany was unable to withdraw his winnings as the casino had removed the VISA withdrawal option after he made a profit.

The casino accused the player of multiple account creation, which the player denied. The player then escalated the issue to the Curacao eGaming Authority for further investigation. The Complaints Team was awaiting the regulator’s decision at the moment before finalizing the status of the complaint. Later, the decision of the Curacao eGaming was published in favour of the casino, so the complaint was rejected in the end, following CEG’s arbitrament. The player from Russia had faced issues with a delayed withdrawal of 40,000 rubles from the casino. Despite having received a notification that the withdrawal was complete, the funds hadn’t appeared in his bank account.

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Take a look at the explanation of factors that we consider when calculating the Safety Index rating of 1xBet Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database. We currently have 27 complaints about this casino in our database. Because of these complaints, we’ve given this casino 10,111 black points in total.

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This option is provided that you have a wallet on your device that can handle the code for transferring money. You can use any withdrawal option, but 1xBet does recommend that you use the same option that you utilized in the initial deposit. You still have the freedom to work with whatever choice you want.

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She had sent another set of documents to Mexico, but the issue had remained unresolved as the casino was awaiting the delivery. After a lack of response from the player to the team’s inquiries, the complaint had been rejected. The player from Egypt had had issues with his withdrawal request of $7,558 from betting winnings. The player had been willing to cooperate fully with the casino’s verification process, although he had found the request for crypto wallet data nonsensical. After the Complaints Team had advised him to follow the casino’s instructions, the player’s issue had been successfully resolved and his complaint had been closed. The player from France had reported an issue with the online casino platform, 1xbet, where his betting odds had been unexpectedly reduced.

The player from Uzbekistan had been using 1xBet Casino for over three years and was unable to withdraw his funds due to new verification requirements. Despite having provided all requested documentation and screenshots, the casino’s security service remained unsatisfied and had stopped responding to the player’s queries. The player had submitted multiple documents including ID photos, utility bills, a mobile operator agreement, and transaction screenshots from his crypto wallet. However, the casino requested additional documents and eventually decided to terminate the player’s account based on an alleged violation of rules.

We sought additional information from the player to help resolve the issue but received no response. Thus, we were unable to investigate further and had to reject the complaint. However, upon the player’s request, the complaint was reopened. In the end, the player was able to go through a video call verification and received his winnings. The player’s account was closed by the casino due to suspicions of identity, but the main issue was resolved successfully.

Despite providing all requested documents promptly, the player experienced repetitive delays and generic responses from the casino for over 6 days. The issue was resolved after the player submitted multiple documents. The company also offers its users a wide selection of online casino games, including slots, roulette, blackjack, and other popular gambling games. If you are tired of placing sports bets, you can always diversify your experience and try your luck in the 1xbet casino. The player requested a withdrawal and sent all the documents needed for verification. He had been waiting for over three weeks for it to process without any progress.

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